Privacy Policy

Who We Are and What This Covers

StreamLinkCom operates from our office at 3/F, Dah Sing Life Building, 99-105 Des Voeux Rd Central, Central, Hong Kong. When you reach out to us about custom mobile development projects or browse our site, we collect certain information. This policy tells you what we gather, why we need it, and what choices you have.

This policy applies to our website (streamlinkcom.com), our client projects, and any communication you have with our team. If you're working with us on a development project, additional terms might apply to project-specific data.

Information We Collect

What You Give Us Directly

When you contact us or start a project, you typically share:

• Contact details: Name, email address, phone number, company name
• Project information: Technical requirements, business objectives, timeline preferences
• Communication records: Emails, meeting notes, project briefs
• Payment information: Billing address and payment details for invoicing

Information We Collect Automatically

Our website gathers some technical data when you visit:

• Usage data: Pages viewed, time spent, navigation patterns
• Device information: Browser type, operating system, screen resolution
• Network data: IP address, general location (city level), referral source

We use standard analytics tools to understand how people use our site. This helps us improve the experience and fix issues.

Project-Related Data

During development work, we might handle:

• User data from your existing systems that we're integrating with
• Test data and sample information for development purposes
• Technical specifications and proprietary business logic
• Access credentials for systems we're working on (stored securely and deleted after project completion)

How We Use Your Information

We're pretty straightforward about this. Your data helps us:

More specifically, we use information to:

• Communicate with you about projects and provide technical support
• Develop, test, and deploy your custom mobile solutions
• Process payments and maintain financial records
• Send project updates and relevant technical information
• Analyze how our website performs and where we can improve
• Comply with legal obligations and protect both parties' interests

We don't sell your personal information to third parties. We're not in that business. Our revenue comes from development work, not data brokerage.

Legal Basis for Processing (Hong Kong Context)

Under Hong Kong's Personal Data (Privacy) Ordinance, we process your data based on:

Who We Share Information With

We keep your data close to the vest. But sometimes we need to share limited information with:

Service Providers

We work with a few trusted partners who help us run our business:

• Cloud hosting providers: For website and application hosting
• Email services: To communicate with clients and send updates
• Payment processors: To handle invoicing and transactions securely
• Analytics tools: To understand website usage patterns

These partners can only use your data to provide services to us. They can't use it for their own purposes.

Legal Requirements

We might disclose information if required by Hong Kong law, court orders, or government requests. We'll notify you when possible unless legally prohibited.

Business Transfers

If StreamLinkCom is acquired or merges with another company, your information would transfer to the new entity. We'd notify you beforehand and explain any changes to how your data is handled.

Data Security Measures

Security isn't just a checkbox for us. We implement multiple layers of protection:

• Encryption: Data in transit uses TLS 1.3 encryption; sensitive data at rest is encrypted using industry-standard protocols
• Access controls: Team members only access data they need for their role
• Secure infrastructure: Our systems run on reputable cloud platforms with strong security track records
• Regular updates: We keep all systems patched and updated
• Employee training: Our team understands data protection responsibilities
• Incident response: We have procedures for detecting and responding to security issues

How Long We Keep Your Data

We don't keep information longer than necessary. Here's our general approach:

• Inquiry data: If you contact us but don't become a client, we keep your information for 2 years then delete it
• Client project data: We maintain project files for 5 years after completion to support maintenance and potential future work
• Financial records: Kept for 7 years to comply with Hong Kong tax and accounting regulations
• Website analytics: Aggregated and anonymized after 26 months
• Marketing data: Retained until you unsubscribe or request deletion

After these periods, we securely delete or anonymize your information. You can request earlier deletion in most cases (see Your Rights section below).

Your Rights Regarding Your Data

Under Hong Kong's Personal Data (Privacy) Ordinance, you have several rights. Here's what you can do and how to do it:

Access Your Information

You can request a copy of the personal data we hold about you. We'll provide it in a readable format within 40 days (the legal requirement in Hong Kong). There's no charge for your first request in a 12-month period.

Correct Inaccurate Data

If something we have is wrong or outdated, tell us and we'll fix it promptly. This matters especially for contact details and project requirements.

Request Deletion

You can ask us to delete your personal information. We'll comply unless we need to keep it for:

• Completing services you've requested
• Legal or regulatory obligations
• Legitimate business purposes (like resolving disputes)
• Exercising our legal rights

Opt Out of Marketing

You can unsubscribe from marketing emails anytime using the link at the bottom of each message. Or just email us at help@streamlinkcom.com and say you want off the list.

Data Portability

For certain types of data, you can request we transfer it to another service provider in a common format.

Object to Processing

You can object to how we use your data in specific situations, particularly for marketing or analytics purposes.

To exercise any of these rights: Email us at help@streamlinkcom.com with your request. We'll need to verify your identity first (for your protection). We aim to respond within 10 business days.

International Data Transfers

Our primary operations are in Hong Kong, but some of our service providers operate servers in other jurisdictions. When we transfer data internationally:

• We only work with providers who offer adequate data protection
• We use standard contractual clauses or similar safeguards
• We ensure data remains encrypted during transfer
• We conduct due diligence on providers' security practices

Most of our infrastructure uses providers with data centers in Hong Kong or Singapore. When we must use services in other regions (like certain cloud platforms), we ensure they meet stringent security requirements.

Cookies and Tracking Technologies

Our website uses cookies. These are small text files stored on your device that help the site function and give us insights into usage patterns.

Types of Cookies We Use

• Essential cookies: Required for the site to work properly. Can't be disabled.
• Analytics cookies: Help us understand how visitors use our site so we can improve it
• Preference cookies: Remember your settings and choices

We don't use advertising cookies or track you across other websites. Your browser settings let you control cookies, though blocking essential ones might affect site functionality.

Children's Privacy

Our services target businesses, not children. We don't knowingly collect information from anyone under 18. If you're a parent and believe we've inadvertently collected data about your child, contact us immediately and we'll delete it.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify clients directly via email. For website visitors, we'll update the "Last Updated" date at the top of this page.

We recommend checking this page periodically if you're a regular visitor or considering working with us. Continued use of our services after changes means you accept the updated policy.

Complaints and Concerns

If you're unhappy with how we've handled your data, please tell us first. We genuinely want to resolve any concerns. Contact our team at help@streamlinkcom.com and we'll investigate.

If you're not satisfied with our response, you have the right to lodge a complaint with Hong Kong's Office of the Privacy Commissioner for Personal Data: